Privacy Policy

Information we collect

Information you give us: your name, phone number, state, and a short description of the help you are looking for, when you submit the callback form or tell us on the phone.

Information collected automatically: device and browser type, IP address, pages viewed, referring links, and similar analytics data gathered through cookies and comparable technologies.

We do not ask for and do not want your Social Security number, bank account details, payment card numbers, or copies of government identification. If you send them to us anyway, we delete them. No program we refer you to needs those details from us.

How we use your information

To understand your situation well enough to point you to programs that fit it.

To call or text you back when you have asked us to, during business hours.

To operate, secure and improve the website, measure which pages help people, and prevent abuse.

To comply with legal obligations and enforce our Terms of Use.

How we share your information

With a referral partner, only when you explicitly ask us to connect you to that partner during a call, and only at that moment. We tell you who they are before we do it.

With service vendors who help us run the business — hosting, analytics, call handling and customer-relationship tools — under contracts that limit their use of your data.

For legal reasons: to comply with law, respond to lawful requests, or protect our rights, our users, and the public.

We do not sell your personal information, and we do not supply it to lead buyers, data brokers, or marketing list vendors. See the Do Not Sell or Share page for your rights.

What we never do with it

We do not sell, rent, or trade your contact details.

We do not pass your information to a partner you have not asked to be connected to.

We do not use your information to market unrelated products to you.

Calls and text messages

If you check the consent box on the callback form, you agree that we may call or text you at the number you gave us, including by automated means, about assistance programs. Consent is not a condition of receiving any referral — you can simply call us instead.

You can stop messages at any time by replying STOP, and stop calls by telling us on the phone or by using the contact details below. We honour these requests promptly and keep a record of them so they are not undone later.

We keep a record of when and how you gave consent, as required by federal law.

Cookies and analytics

We use cookies and similar technologies for essential site functions and for analytics that tell us which pages people actually find useful. Our Cookie Policy explains the categories and how to control them in your browser.

Your choices and rights

You can ask us to stop contacting you at any time, and we will.

Depending on where you live — including California, Colorado, Connecticut, Virginia, Utah and a growing number of other states — you may have rights to access, correct, delete, or limit the use of your personal information, and to appeal if we decline. To exercise them, contact us using the details below. We verify identity before acting on a request, and we do not charge for it or treat you differently for making one.

Data security and retention

We use reasonable administrative, technical and physical safeguards, though no method of transmission or storage is completely secure.

We keep callback records only as long as needed to help you and to meet our legal obligations — including consent records, which we retain for the period federal telemarketing rules require.

Children's privacy

This service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes and contact

We may update this policy; the “last updated” date above shows when. Material changes will be posted on this page.

Questions? Call (646) 322-3156 during business hours, or write to us using the contact details on the Contact page.